“Uttar Pradesh has revamped its Dial 100 emergency service with advanced technology and expanded resources to enhance public safety. The upgrade includes faster response times, GPS-enabled vehicles, and integrated communication systems. This initiative aims to strengthen law enforcement and emergency response across the state, ensuring timely assistance for citizens in distress.”
UP Enhances Dial 100 for Swift Emergency Response
The Uttar Pradesh government has rolled out a significant upgrade to its Dial 100 emergency response service, aiming to bolster public safety and streamline law enforcement operations. Launched initially in 2016, the Dial 100 service has been a cornerstone of the state’s emergency response framework, providing a single-point contact for citizens to report crimes, accidents, or other emergencies. The revamped system, announced in June 2025, introduces cutting-edge technology and expanded infrastructure to address growing demands for faster and more efficient emergency services.
The upgraded Dial 100 service now features a fleet of 3,200 GPS-enabled vehicles, an increase of 1,200 vehicles from the previous setup, ensuring wider coverage across urban and rural areas. These vehicles are equipped with real-time tracking systems, allowing control rooms to monitor their locations and dispatch the nearest unit to an emergency. The state has also integrated advanced communication systems, enabling seamless coordination between police, fire, and medical services. This ensures that multi-agency responses, such as those required during major accidents or disasters, are executed with precision.
A key highlight of the upgrade is the reduction in response times, with the state government claiming an average of 10 minutes in urban areas and 20 minutes in rural regions, down from 15 and 30 minutes, respectively. This improvement is attributed to the deployment of AI-driven call prioritization systems, which analyze incoming calls to identify critical cases and route them to the appropriate response teams. The system also incorporates predictive analytics to anticipate high-crime areas, enabling proactive deployment of resources.
The initiative includes the establishment of 75 new control rooms across Uttar Pradesh, bringing the total to 150. These control rooms are equipped with high-speed internet, cloud-based data storage, and video conferencing capabilities to facilitate real-time decision-making. Additionally, the state has trained over 10,000 police personnel to handle the upgraded systems, ensuring that officers are well-versed in using the technology to respond effectively to emergencies.
The Dial 100 upgrade aligns with the state’s broader push to modernize its police force. Recent data from the Uttar Pradesh Police Department indicates that the service handled over 1.2 million calls in 2024, with 60% related to crime and 25% to medical emergencies. The enhanced system is expected to manage a 20% increase in call volume while maintaining efficiency. The government has also introduced a mobile app linked to Dial 100, allowing citizens to report incidents, track response teams, and receive real-time updates.
Public safety experts have lauded the initiative but emphasized the need for continuous monitoring to ensure its effectiveness. Challenges such as connectivity issues in remote areas and the need for regular maintenance of equipment remain. The state has allocated ₹500 crore for the project, with plans to integrate additional features like facial recognition and drone surveillance in the next phase by 2026.
Disclaimer: This article is based on official announcements from the Uttar Pradesh government and police department, supplemented by expert opinions and public data available as of July 2025. All India Press has not independently verified all claims. Readers are advised to consult official sources for the latest updates.